FAQs

For a quicker response regarding order cancellations, reach out promptly if you wish to cancel. If your order hasn't been packed or shipped, we can cancel it and provide a full refund. Kindly email orders@safynaofficial.com with your order number and allow 72 hours for a reply.

Please be aware that we cannot guarantee order modifications before dispatch.

Upon placing your order, please anticipate an estimated processing time of 1-3 business days. Subsequently, once your order is dispatched, delivery is expected within 1-2 business days (UK) and 2-7 business days (International).

Allow approximately 4-10 working days for the packaging and shipment of items to reach you.

In rare instances, this timeframe may be extended due to circumstances beyond our control.

Once your order has been shipped, you will receive an email with the tracking details that will enable you to track the journey of your Safyna order.

Certainly! Our commitment to providing quality products extends globally, ensuring customers everywhere can indulge in our offerings. Explore our collection, and during checkout, effortlessly enter your shipping details for a calculated cost based on destination and order weight. We are dedicated to delivering a seamless international shopping experience, and our customer support team at info@safynaofficial.com is here to assist with any inquiries.

Discover all the necessary return and exchange details here.

Explore our comprehensive care guide for your Safyna apparel by visiting our care page here.

Should you happen to receive an item in anything less than pristine condition, kindly reach out to us promptly at orders@safynaofficial.com before initiating a return. It is imperative to notify us of any damages before sending the product back, as we cannot accept returns without prior notification. Your cooperation is greatly appreciated.